How can we help?

Email contact@novor.dev with your account email, your device, and what happened. We reply within two business days. Please never send passwords or payment card details.

Report a story or a chat

Every scene has a Report this scene option. Pick a reason, add a note if you like, and send it. You can also email us with the story title and what you saw. A person reviews every report, usually within 48 hours, and we act on what we find: we fix the story rules, remove content, or suspend accounts. Read more on our Safety page.

Scenes, Plus and scene packs

Free readers get 15 new scenes a day, which refill at 00:00 UTC and bank up to 45. Talekai Plus gives you 1,500 scenes a month. Scene packs add 150 scenes (300 with Plus) that never expire.

Manage or cancel Plus in your Apple Account subscription settings, or from Settings in the app. To get your pack scenes on a new device, sign in to the same Talekai account; Restore Purchases restores your subscription. Apple handles billing and refund requests. Deleting the app or your account does not cancel a subscription.

Your account and data

You can delete any story, or your whole account, from Settings. For any other request about your data, email us. Our Privacy Policy and Terms of Service explain the details.

If you are struggling

Talekai is a story app, not a support service. If you are thinking about harming yourself, please reach out now: in the US, call or text 988. Elsewhere, find a local helpline at findahelpline.com. If you are in immediate danger, call your local emergency number.